CARE NAVIGATION WITH CLINICAL EXPERTISE

The perfect balance of high-touch, clinical, and cost-effective support. test

Rightway’s care navigation pairs comprehensive support from experts with advanced technology to get members the best results—without the high price tag. Our premium care navigation is the best of all worlds, and helps your members get the most from the benefits you already offer.

A health guide guiding an employee through her healthcare benefits with Rightway’s care navigation platform.

Other care navigation solutions don’t solve much.

Most care navigation solutions are either outrageously expensive, outdated, or outsourced to call centers that leave members so frustrated that they’d rather find their way through healthcare on their own. For so-called solutions, they really don’t solve much.

Stethoscope on blue background
Rightway icon

We don't just wait for problems.
Real care means reaching out first.

We take a proactive approach to support that helps keep your members engaged, healthy, and equipped to make the most from their benefits. We help them stay on top of their health, preventing unexpected costs along the way.

What we offer.


Our in-depth support helps
benefit teams do more with less.

We deliver unmatched member support, including handling tasks on their behalf, so your team isn’t stuck solving benefits issues. We keep your employees healthy and cared for, freeing you up to focus on what matters most.

we support employers with:

Personalized strategies that activate and engage employees. We know how to help your members take action.

Full-stack benefits support on everything from coverage questions to bill resolution. Nothing is off limits.


Bespoke solutions for every member problem. We don’t do one-size-fits-all, because your members deserve more.

Predictive analytics that identify at-risk members and close care gaps. We get ahead of issues before they happen.

Well-managed, high-touch implementation that makes transition a breeze. Our team does the heavy lifting, so yours barely has to lift a finger.

Proven methods to reduce costs by addressing care gaps, minimizing ER visits, and improving access to high-quality, affordable care.

We focus on the metrics that matter.

We make healthcare work for your members and save you money. And we’ve got the data to prove it works.

33
Successful redirection to a lower-cost channel
72
Member Net Promoter Score
15
Lower healthcare spend
40
Member engagement

See our care navigation in action.

Man walking next to bike.
Member Journey

David's knee pain.

We don’t just promise to save you money. We guarantee it.

Our care navigation model is proven to reduce healthcare spend by 15%, and we guarantee a 2x ROI in year one. We stand by our approach because we know it works, and because you and your people deserve a benefits partner who takes accountability.

15
Reduced healthcare spend
2
ROI in year 1

The industry's only neutral PBM

Want the full benefit of Rightway? Upgrade to the industry’s only neutral PBM.

80% of physician visits result in a prescription, making medication a major driver of total healthcare spend. Our neutral Pharmacy Benefits Manager (PBM) actually does what all PBMs should: drives every prescription to the lowest net cost. And we bring the same top-tier service to our PBM members, too, because great service is in our DNA.

A pharmacist reviewing papers to guide members toward smarter, lower-cost care decisions.
Smiling lady with yellow blouse and arms crossed who feels supported in her healthcare decisions with Rightway care navigation.
“Rightway helped us reduce our total healthcare spend by 5% and non-catastrophic spend by 9%, while engaging 62% of our employees in the first year.”

Trusted by leading organizations

Employees are more productive when their healthcare needs are met. So are their benefits leaders.

Two colleagues using Rightway’s platform together to navigate healthcare benefits.