Rightway Care Navigation Platform
Better healthcare guidance for your employees.
Rightway simplifies healthcare benefits for employees while reducing costs for employers. Our care navigation platform connects your team to clinical experts and dedicated specialists, so they can make confident healthcare decisions, access the right care and avoid unnecessary spending.
Talk with an expert.
Explore how Rightway can enhance your employee benefits with clinician-led healthcare guidance.
A smarter approach to employee benefits navigation.
Clinical expertise in every interaction.
Employees interact directly with nurses, health guides, and specialists who provide clinical insight at every step of the healthcare journey.
Guidance that turns benefits into better health outcomes.
Rightway helps members understand coverage, choose providers and resolve issues before they become costly problems.
Proactive support that prevents avoidable costs.
Predictive insights identify at-risk members early, and clinical teams intervene before issues escalate.
One platform connecting people to benefits and care.
Members can view all their benefits in one easy-to-use platform and reach their care team anytime via the app, phone, or email.
Drive engagement and healthcare cost savings.
15
Lower healthcare spend
33
Lower-cost channel redirection
+72
Member Net Promoter Score
40
Member engagement
Care navigation services that support employee health.
Clinical guidance from dedicated experts.
Rightway's healthcare navigation connects employees with experts who help them understand their benefits and find the right care at the right time.
- Nurse-led clinical support and care coordination
- Help finding high-quality in-network providers
- Assistance with coverage questions and billing issues
Connected healthcare experience for your team.
Our health navigation platform connects members to their benefits, providers and support teams, making it easy to access care and avoid unnecessary costs.
- Personalized guidance based on benefits and claims data
- Proactive outreach to close care gaps
- Support through mobile, chat and phone
What benefits leaders say about Rightway.
“Rightway saved us 13% while providing a true member-first approach. We couldn't ask for a better partner.”
“It was one of the smoothest implementations I’ve done in healthcare. Every week, we had updates in real time, with two dedicated team members helping us with change management and any issues that came up.”
“I have honestly never seen a company with this level of customer service. The patient was bragging about how helpful Rightway is and the lengths they go to actually help patients.”
Simplify health navigation for your business.
Rightway care navigation helps employees find the right care, understand their benefits and avoid unnecessary healthcare costs.
Talk with an expert.
Get a simpler, more effective healthcare experience with better outcomes for you and your employees.
Frequently asked questions.
What is a healthcare navigation solution?
A healthcare navigation solution helps employees make informed care-related decisions and access services covered by their benefits. Rightway connects members with nurses and health guides who help them understand coverage, find providers and answer questions. By combining clinical expertise with real-time insights into benefits, our care navigation platform helps employees access appropriate care while avoiding unnecessary healthcare costs.
How does clinical navigation help reduce healthcare costs?
Clinical navigation helps employers reduce healthcare costs by guiding employees toward appropriate, high-quality care and preventing unnecessary services. When members have access to clinical guidance and benefits expertise, they are more likely to make informed care decisions.
Rightway reduces healthcare spend by helping employees:
- Choose high-value providers
- Avoid unnecessary emergency care
- Address health issues earlier
How do employees access Rightway care navigation?
Employees can access Rightway care navigation through multiple channels, making it easy to get help whenever questions arise. Members can connect with nurses and health guides through:
- Mobile and web app
- Chat messaging
- Phone support
Rightway experts help employees find providers, understand coverage, resolve billing questions and get guidance on healthcare decisions.
How difficult is it to implement Rightway care navigation?
Implementing Rightway care navigation is simple. Our onboarding team works closely with employers to manage data integration, communication planning and employee rollout. We coordinate with existing benefits partners and internal teams to ensure a smooth transition with minimal disruption to existing services.
Once the navigation solution is live, employers receive ongoing support from dedicated client services teams and clinical experts who help optimize engagement and outcomes.
