You can order a 90-day supply of medications you use regularly (for example, blood thinners, antidepressants, insulin) through Walgreens Mail Service, Rightway’s preferred mail-order pharmacy partner.

If you used the Optum Rx mail-order pharmacy service, your prescriptions were automatically transferred to Walgreens Mail Service. (If your prescription couldn’t be transferred—for example, because you had no refills remaining or it was for a controlled substance—Rightway would have notified you by mail and asked your health care provider to submit a new prescription.)

To place an order through Walgreens Mail Service, you must set up an account; your Optum Rx account details (mailing address, payment method, auto-refill preferences) didn’t transfer with your prescriptions.

If you received specialty medications (drugs used to treat complex or chronic conditions, such as cancer and multiple sclerosis) through the Optum Rx Specialty Pharmacy before the transition to Rightway, your prescription was transferred to one of Rightway’s specialty pharmacy partners. Contact your new specialty pharmacy directly to reorder your medication or reach out to our Rightway pharmacy team for help.

Please reach out to our Rightway pharmacy team if you have questions about your prescription drug coverage, medications, and the services available through Rightway. Our team is staffed with health guides, pharmacists, and pharmacy technicians who’ll provide high-touch, concierge-style support when you have questions about medications or need help filling prescriptions. Many team members not only have clinical expertise, but also speak multiple languages.

You can also use the Rightway app (Apple App Store / Google Play) to compare medication costs at different pharmacies (and fill your prescription at the one that offers you the best balance of cost and convenience), check the status of refills and pending prescriptions, review your prescription history, connect with a pharmacist, and more.

On July 1, Rightway replaced Optum Rx as the pharmacy benefit manager (PBM) for our UnitedHealthcare prescription drug benefits. A PBM is a third-party administrator that manages prescription drug benefits on behalf of employers, health insurers (such as UnitedHealthcare), and government programs like Medicare and Medicaid. PBMs like Optum Rx and Rightway work to control drug costs, improve access to medications, and ensure pharmacies deliver medications to patients efficiently.