Download materials or complete them online.
Medications delivered to your home for free.
Easy access to complex medications.
Support is available 24/7.
Beginning July 1, be sure to use your new UnitedHealthcare ID card when you pick up a prescription at a pharmacy.
Beginning July 1, be sure to use your new UnitedHealthcare ID card when you pick up a prescription at a pharmacy.
On July 1, Rightway will replace Optum Rx as the pharmacy benefit manager (PBM) for our UnitedHealthcare prescription drug benefits.
We’re not changing any other components of our UnitedHealthcare medical plan benefits at this time. Your benefits and out-of-pocket costs, as well as your contributions to the cost of coverage (which are deducted from your pay each pay period), will remain the same.
In June, UnitedHealthcare will send you a new ID card that includes your Rightway prescription drug coverage information. On or after July 1, you can shred your current UnitedHealthcare ID card and use your new one whenever you pick up a prescription at a pharmacy.
To fill a new prescription for a specialty medication, your doctor must submit a "prior authorization” to Rightway for approval. Our dedicated Rightway pharmacy team can help with this process.
To continually provide high-quality health care services to our employees and their families, we review and monitor our vendors on a regular basis. This is consistent with industry best practices and essential for maintaining high standards of care and cost-efficiency, while also supporting the best interests of our business.
It’s always a good idea to have at least a two-week supply of any medications you take regularly on hand. Be sure to order refills through your current retail, mail-order, or specialty pharmacy as soon as you’re eligible to do so. If you have any difficulty accessing your medications during the transition, reach out to our dedicated Rightway pharmacy team. The team will work with you, your doctor, and your pharmacy to ensure you’re never without the medications you need.
Rightway partners with Walgreens Mail Service and Mark Cuban Cost Plus Drugs to deliver prescriptions to your home, helping you save time and money. Our team is here to answer your questions.
Learn about Walgreens' services and how to get started. Please note that Walgreens Mail Service does not offer pickup at Walgreens retail pharmacy locations.
Learn about Cost Plus Drugs’ services and how to get started.
Rightway is here to help you manage all of your prescription needs, including access to specialty medications. We partner with several specialty pharmacies to deliver high-quality medications right to your door.
To order a specialty medication, follow the steps below or reach out to us at 833-419-8391.
Confirm that your provider has obtained prior authorization from Rightway for your specialty medication. We are happy to contact your doctor to start this process.
Once approved, your provider will be directed to send your prescription to one of Rightway’s specialty pharmacy partners.
Register with the specialty pharmacy and enroll in copay assistance programs (if available).
Once your registration is complete, the pharmacy will fill your prescription and ship it to you.
Use your specialty pharmacy account to schedule refills and check the status of your order. If you have any trouble accessing your medication, reach out to Rightway for assistance.
Confirm that your provider has obtained prior authorization from Rightway for your specialty medication. We are happy to contact your doctor to start this process.
Once approved, your provider will be directed to send your prescription to one of Rightway’s specialty pharmacy partners.
Can't find your document?
Contact our team.Rightway is here to help answer questions and take action for you.
