Health guides: Who they are and how they can help.

Navigating the healthcare system can feel overwhelming, but you don’t have to do it alone. With Rightway’s care navigation, you have direct access to a team of health guides, experts in the healthcare industry who are here to support you throughout your health journey. From finding the right doctor to decoding confusing medical bills, our health guides handle the details so you don’t have to.

Key highlights from this article:

• Health guides are your personal healthcare representatives who can answer questions, find providers, and give guidance on care options.
• Specialized health guides have expertise in healthcare, so they can provide the best possible support.
• Your health guide is available every step of your healthcare journey, from assessing your needs to following up after an issue.
• With Rightway, you have unlimited, free access to health guides through our care navigation benefit.

What is a health guide?

Rightway's health guides are your partners in navigating the healthcare system. Our team of health guides are made up of registered nurses, social workers, and billing specialists who provide trusted guidance and personalized support whenever you have a question about your healthcare or benefits.

Here’s what sets our health guides apart:

• They’re human: Talking to a real person builds trust and makes you feel heard. A health guide gets to know you, so they can better support your unique needs.
• They’re clinical experts: With a background in healthcare, dedicated health guides like nurses ask the right questions and help you make informed decisions about your care.
• They’re available when you need them: Healthcare questions arise at all times. A health guide provides support on demand, so you’re never left waiting for answers.

How health guides simplify your healthcare journey.

Healthcare often comes with questions, paperwork and to-do lists. With Rightway, you have a team of experts to take care of it all. Our health guides focus on six key areas to support your healthcare needs:

Explaining medical bills and resolving errors.

Medical bills can be confusing and often contain errors. It can be difficult to understand exactly what you’re being charged for, which can lead to paying more than you should.

Health guides review your bills, explain each charge and even handle disputes with insurance companies or providers if they identify any errors. Simply share a picture of your bill with your health guide and let them save you time, money and stress.

Making the most of your health benefits.

Many people don’t fully understand or take advantage of the benefit programs their employer provides. With so many different benefit options and programs, it’s easy to miss what you’re entitled to.

A health guide can help you discover and access all your healthcare benefits, ensuring that you don’t leave any money on the table. Whether it’s medical, dental, vision, or mental health coverage, our team understands your benefits inside and out so you can get the most out of what’s available to you.

Finding high-quality care.

Searching for the right doctor can be daunting. Will they accept your insurance? Are they rated highly for treating your condition? Do they have appointments available?

Health guides can help you identify top in-network providers who meet your needs. They’ll even confirm they’re accepting new patients and schedule appointments for you, so all you have to do is show up. This saves you time while ensuring you receive the best and most cost-effective care.

Providing clinical guidance.

When faced with important healthcare decisions, having an expert by your side can make all the difference. Health guides with clinical expertise, like our on-staff nurses, provide personalized support, help you understand your options and guide you to the right care at the right time.

For example, if you’re unsure whether symptoms can be managed at home or if you should see a doctor, contact your health guide. They can help assess your symptoms and guide you to the right type of care. No more guessing.

Explaining healthcare costs before the appointment.

Don’t wait until after your appointment to find out your copay. A health guide will outline your expected costs before you get the bill, so you can make informed decisions about your care.

Preventing health issues before they become serious.

At Rightway, we have health guides with clinical backgrounds who are trained to recognize potentially serious symptoms. Since our health guides also get to know you and your unique needs, they can also notify you of preventative care that may be right for you, helping you get care before you need it.

What to expect when working with a healthcare guide.

With Rightway, it’s quick and easy to get support from a health guide:

1. Connecting with your health guide.

Activate or log in to your Rightway account to get immediate access to a healthcare navigation guide. You can call or message them directly in the Rightway app for support whenever you need it.

2. Sharing your healthcare needs and goals.

Your health guide is your resource for everything health-related. If you have a healthcare question, need, or goal, your health guide can guide you toward the right answers or care. Don’t worry—anything you share with them is confidential.

3. Receiving personalized guidance and next steps.

Our expert health guides base their recommendations on your unique needs and goals. Whether you’re interested in starting therapy, want to catch up on preventative care, or are looking for general health guidance, our health guides can help.

4. Hands-on support to resolve issues.

If your health guide finds an error on your medical bill, they’ll contact your insurance provider or doctor’s office and take all the necessary steps to correct it. Whether it takes hours or weeks, your health guide won’t give up until it’s resolved.

5. Ongoing support as your needs change.

Your health guide is here throughout every step of your healthcare journey. If you have a new medical issue or your needs change, they’ll be ready to jump in and provide personalized support.

Get expert-led healthcare benefits navigation with Rightway.

Healthcare is complicated, but it doesn’t have to be. With a dedicated health guide through your Rightway benefits, you have someone in your corner to simplify the process, answer your questions and support you every step of the way.

Whether it’s resolving a billing issue, finding the right doctor, or making a critical care decision, health guides are here to make your healthcare journey smoother.

Ready to see how a health guide can simplify your health journey? Download the Rightway app and get connected today.