Health guides: Who they are and how they can help.

Navigating the healthcare system can feel overwhelming, but you don’t have to do it alone. Rightway Care Navigation is a benefit designed to help you manage your healthcare needs, improve your experience, and save money.

What is a health guide?

Rightway's health guides are your trusted partners in navigating the healthcare system. Here’s what sets them apart:

They’re human. Talking to a real person builds trust and makes you feel heard. A health guide gets to know you, so they can better support your unique needs.
They’re clinical experts. With a background in healthcare, clinical guides like nurses ask the right questions and help you make informed decisions about your care.
They’re available when you need them. Healthcare questions arise at all times. A health guide provides support on demand, so you’re never left waiting for answers.

How health guides simplify your healthcare journey.

Health guides focus on four key areas to make your healthcare experience easier and more effective:

Explaining medical bills and resolving errors.

Medical bills can be confusing and often contain errors. Health guides review your bills, explain them to you, and even handle disputes with insurance companies or providers—saving you time, money, and stress.

Making the most of your benefits.

Many people don’t fully understand or use the benefits their employer provides. Health guides help you discover and access these benefits, ensuring you get the most out of what’s available to you.

Finding high-quality care.

Finding the right doctor can be daunting. Health guides identify top in-network providers who meet your needs, confirm they’re accepting new patients, and even schedule appointments for you. This ensures you’re set up for the best possible care.

Providing clinical guidance.

When faced with important healthcare decisions, having an expert by your side can make all the difference. Clinical guides like nurses provide personalized advice, help you understand your options, and guide you to the right care at the right time.

Why it matters.

Healthcare is complicated, but it doesn’t have to be. With a dedicated Rightway health guide, you have someone in your corner to simplify the process, answer your questions, and support you every step of the way. Whether it’s resolving a billing issue, finding the right doctor, or making a critical care decision, health guides are here to make your healthcare journey smoother.