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2023 YEAR IN REVIEW

Pioneering pharmacy benefit excellence.

Dive into Rightway’s results and explore how we’re ushering in the next era of pharmacy innovation.

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Tyson Food's decision (to select Rightway) adds to an upheaval in the industry, as startups promising lower costs and transparency challenge the largest benefit managers.

Bertha Coombs, CNBC

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2023: Delivering impact amidst 
unprecedented growth.

255

Member growth.

15

Average cost savings.

$261

Average cost savings PMPY.

See how Rightway helped Instacart save 30% on Rx costs

What is it that a big three PBM does that Rightway can’t do? Nothing.

But there’s one thing that’s completely different with Rightway. And that’s transparency.

You may not have heard of Rightway, but it’s better, it’s different. It’s going to help your people, and it’s going to help you save costs.

Mark cuban, cost plus drugs

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We’re giving our plan sponsors control over their pharmacy spending and we’re showing our members what it feels like to have humanity in healthcare.

Jordan feldman, rightway CEO

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WELCOMING OUR NEWEST CLIENTS

2024 implementation.

We’re proud to welcome some of the nation’s most innovative companies to the Rightway family.

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ACCELERATED GROWTH

Industries

Industries represented:

Government & education

Energy

Furniture & design

Healthcare

Legal & financial services

Technology & software

Manufacturing

Automotive & transportation

Food

3.6x

New members over prior year.

10,030

Average new client size.

OPERATIONAL SUPPORT

190

Benefit plan types supported.

99.9999%

Claims processing accuracy.

rx

+292%

Prescriptions 
processed in Month 1.

190

Benefit plan types supported.

MINIMIZING MEMBER DISRUPTION

40

Of affected members engaged prior to go-live.

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+71

Average NPS in the first two months 
of engagement.

100

Enrollment of specialty patients in copay assistance programs prior to go-live.

40

Of affected members engaged prior to go-live.

Part of selecting Rightway was to get a partner who can help us organize the information, make sure we understand how to manage specialty, and really look at how to get the best net cost.

VP, Head of global benefits

“You've built so much credibility and confidence with your approach to the implementation. Your diligence, responsiveness, and thoroughness makes this much easier and more enjoyable for all of us.”

CLIENT CONSULTANT

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Pharmacy navigation influences medication utilization.

Rightway is the only PBM to use pharmacy navigation to guide members towards high-value drugs and lower-cost channels.

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Our model is rooted in evidence-based care

Rightway’s pharmacists work one-on-one to guide members towards high-value drugs supported by clinical evidence, looking out for all available savings along the way. The unique 'pharmacist in the family' approach offers unparalleled support, assisting members in medication access and adherence.

45% of Rightway members accept 
a redirection from 
a pharmacy care team member.

42

Successful redirection to lower-cost drug.

82

Acceptance of redirection to lower-cost channel.

42

of Rightway members switch over to a lower-cost drug at the suggestion of a pharmacy care team member.

82

of members accept a redirection to a lower-cost channel, such as Mark Cuban Cost Plus Drugs.

Rightway’s clinical programs provide ongoing support and help members stay adherent to their medications.

clinical experts transform the pharmacy experience

We believe pharmacists should be a key player in a member’s health. Our pharmacy navigation team is the beating heart of Rightway.

They’re dedicated to understanding and addressing the unique needs of each member, building trust as they support them on their pharmacy journey.

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You have been awesome, Theresa. I am not used to this kind of attention and follow-through. I can’t believe you’re saving me over $1,000 on my meds. You guys are a breath of fresh air.

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We live for member love.

Our pharmacy care teams work like a pharmacy concierge. They support members through every stage of their prescription life cycle.

“In my 55 years of life, I have never experienced such great customer service as what Brandi provided. She went above and beyond and did a heck of a job. You guys are lucky to have her.”

Get the full report.

Download the full report to learn how Rightway is delivering pharmacy benefits excellence for America’s most innovative employers.

We are the only PBM offering pharmacy navigation.

Learn why it matters.