How Rightway minimizes member disruption.
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A PBM transition is where members are most likely to feel disruption, and where trust is won or lost. This guide walks through Rightway's pharmacist and pharmacy technician-led transition process, from formulary analysis and tailored engagement planning to white-glove support for the roughly 2% of members facing formulary changes and the 30% with active prescriptions, plus a proven biosimilar approach that achieves 99% member acceptance.
