3 ways care navigation services help benefits leaders reclaim their time.

HR professionals are being asked to do more with less—less headcount, less budget, and less time. Imagine if you could reclaim some of the time you spend managing healthcare benefits, and instead focus on more important goals. A recent study of over 200 benefits professionals managing workforces that range from 1,000 to 25,000 employees shows that benefits leaders are spending over twelve hours each week on basic healthcare benefits-related tasks, leaving little time for strategic initiatives. So, how can you take back control of your time?

The solution lies in care navigation. By partnering with a care navigation platform, you can alleviate the burden of managing your team’s healthcare needs. Here's a closer look at how care navigation can help save you valuable time.

Care navigation cuts healthcare costs.

Cutting healthcare costs is a top priority for benefits leaders. HR professionals spend up to five hours a week researching coverage options and educating teams on cost-saving measures. However, controlling how employees use their benefits can be challenging.

Healthcare navigation identifies cost-saving opportunities and directs employees to high-value care options. Rightway understands each benefit plan and each member’s healthcare needs, guiding them to the most cost-effective choices. Our proactive outreach also encourages preventive care utilization and chronic disease management, lowering potential future costs.

Healthcare guidance maximizes benefits utilization.

Ensuring employees make the most of their benefits is a significant challenge, with HR professionals spending up to three hours a week on this task. Comprehensive benefits packages often go underutilized because employees are unaware of their options, wasting resources and reducing the value of their benefits.

Care navigation solves this problem by offering personalized support and educational resources. Rightway’s benefits specialists educate employees on their plans, help them access their benefits, and direct them to relevant point solutions. This support begins at open enrollment, helping members make the best choices and saving you time during the busiest season.

Health guides answer member questions.

Employees frequently turn to HR for help with healthcare-related needs, resulting in benefits leaders spending up to 4 hours a week answering questions. These inquiries can range from choosing the right plan to understanding the costs associated with medical visits. Each question can take a considerable amount of time to address, especially when HR professionals have to research answers and explain complex healthcare details. 

Care navigation services like Rightway offer concierge member support, allowing employees to get their healthcare questions answered promptly without overburdening HR. With Rightway, members have access to dedicated clinical guides who can provide immediate assistance and detailed explanations about their benefits options, treatment costs, or billing concerns. If a member has a more clinical question, they are automatically routed to a clinician. Our team doesn’t just provide answers, they take action on behalf of members and follow up to make sure they get the support they need. 

Reclaiming your time as an HR professional starts with the right support. Care navigation not only alleviates the burdens of managing healthcare benefits but also optimizes cost savings, maximizes benefits utilization, and provides comprehensive support for employees. By partnering with a care navigation service like Rightway, you can focus on strategic goals and drive better outcomes for your organization. Take control of your time and empower your team with the benefits of care navigation.

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