Your guide to better health.

All employees, their spouses, and dependents can use Rightway’s services free of charge.

Yes. Rightway takes Personal Health Information (PHI) very seriously and is fully Health Insurance Portability and Accountability Act (HIPAA) compliant.

Rightway is an independent company, separate from your health insurance and your employer.

To protect your privacy, Rightway uses modern data security infrastructure, tested security procedures, and specific HIPAA training to protect all personal information. This information is only shared in strict compliance with federal guidelines and only with your permission.

The problem. A member reached out to Rightway after switching medical carriers and was having difficulty finding an in-network colonoscopy facility in his area.

The approach. The member was immediately connected to a health guide who began searching for a list of highly qualified colonoscopy facilities within 10 miles of his area. After confirming with the member, the health guide also scheduled an appointment with the facility of his choosing and confirmed that the test would be 100% covered by his insurance.

The solution. After the appointment with the facility was confirmed, the health guide asked if the member would need a new PCP due to the change in medical coverage. The member was unsure, so the health guide connected with his current PCP to confirm that the member's appointments would still be 100% covered.