The New PBM Blueprint: How Care Navigation Shaped Rightway's PBM

Rightway didn't build a PBM and add care navigation on top of it. Care navigation came first, and it shaped how everything after it got built.

In this episode of The New PBM Blueprint, host Joe Chamberlin sits down with Paula Bush, Executive Vice President of Care Navigation Strategy and Delivery at Rightway. Paula was one of the first thirteen employees at Accolade, helping build the care navigation category from the ground up, before stops at Haven and eventually Rightway.

In this episode, you'll hear:

• Rightway's four pillars of care navigation: benefits navigation, finding and accessing care, billing and claim advocacy, and clinical guidance.
• How a nurse-led care team works from one shared data set with Rightway's PBM in its integrated offering, so pharmacy signals reach the care team before they become bigger problems.
• Why Rightway's average net promoter score (NPS) of 72 stands out against an industry that often runs negative.